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Terms and Conditions

About this store

Store name FREDRIK PACKERS GLOBAL
Dealer name RED, INC
Sales manager Kosuke Iwaki
Location Fukunaga Bld.2F, 6-1
CHUO-KU KUMAMOTO-SHI MINAMISENDAMBATAMACHI, KUMAMOTO 8600842
Japan
Phone number +81-96-273-721
Email address
Homepage URL http://global.fredrikpackers-store.com

About product sales

Product delivery time

Shipment will be made within two to five business day after the order is completed.

Handling of defective items

We are unable to accept any returns or exchange of products for any reasons except if the item was damaged or you received the wrong item.
In such case please notify our customer service within a week of delivery by the method designated below and we will exchange the item accordingly.

- Exchange of defective product
Please notify us by email within a week of delivery.
We will inform the way to return the item.
We are unable to accept any returns without the notification.
The delivery charge will be paid by us.

- Condition of the defective product
The item has to be unused before return.

About returns

If you wish to return the product, it has to be unused before return. Please contact us within 7 days of delivery.

[Delivery charge for the return item]
We will pay for the delivery only when the item was damaged during shipment or when you received a wrong item. For other reason, please return the item at your own cost.

Payment methods and payment period

- Credit card
- PAYPAL

Additional charges

- Delivery fee
Shipping cost is included in your purchase. Shipment will be made by EMS.

- Custom duties
A tariff will be incurred for some cases. Please pay for it if necessary.

Order validity period

- Delivery date
The number of stock changes everyday. Sometimes we run out of stock for some items. We will inform you by email in case the ordered item is out of stock.

Others

This shop uses an online shop platform and server provided by Future Shop Co.,Ltd.
Data posted to the server via the forms on this site is encrypted using SSL (Secure Sockets Layer) for protection.
Credit card information is encrypted and sent to a dedicated payment server run by F-REGI Co.,Ltd.
It is not stored in our own systems in any way.



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